Digital-product refunds
Because access to a digital learning product can begin immediately after confirmed payment, completed purchases may be non-refundable for simple change of mind where applicable law permits. Mandatory consumer rights are not limited.
We will review problems such as duplicate charges, an incorrect product, confirmed payment without usable access, a materially corrupted/incomplete product, or a technical failure we cannot reasonably correct.
Request process
Signed-in customers can submit a refund review from My Account. Guest buyers can use the public refund-request form with the order number and purchase email. A request starts a review; it does not automatically reverse the payment.
Effect of refund
A confirmed full refund normally revokes the related paid entitlement and classroom access for that order. Partial refunds are handled according to the confirmed provider transaction and remaining paid value.
